General Terms and Conditions of Sale

Purpose and scope

These general terms and conditions of sale and service provision (hereinafter the “General Terms”) govern the relationship between the limited liability company INEAKO S.à r.l (hereinafter the “Company”) and its clients (hereinafter the “Client”) (together the “Parties” or individually a “Party”).

Additional or derogating specific conditions may be agreed upon in other contractual documents. These General Terms apply to all offers and all sales and service contracts of the Company from the first contact between the Company and the Client and remain applicable throughout the entire duration of the contractual relationship. These General Terms form an integral part of the agreement concluded between the Company and the Client.

In the event of any conflict or inconsistency between these General Terms and the terms of an offer, contract, or other more specific contractual documents agreed between the Company and the Client, the latter shall prevail over these General Terms.

Unless expressly agreed otherwise in writing, these General Terms apply to the exclusion of all other general conditions communicated by the Client, even if such conditions stipulate that the Client contracts only under its own terms. The Company shall never be bound by the Client’s general conditions unless expressly agreed in writing.

Terms of performance

All offers made by the Company are provided without commitment and for indicative purposes only.

Offers become binding on the Company only after express acceptance by the Client, either by signing an order confirmation, purchase order or contract, by payment of a deposit, or by the commencement of services by the Company.

Any order confirmation, return of a purchase order or contract, as well as the payment of a deposit, formally binds the Client. The commencement of services by the Company also constitutes acceptance if the Client is aware of it and does not contest it within two (2) hours.

In the event of cancellation or revocation of an order or contract by the Client, or failure by the Client to comply with its obligations, the Company’s damage shall be assessed at a minimum of 30% of the total amount due under the offer, without prejudice to the Company’s right to prove greater damage or to demand performance of the contract.

Pricing – invoicing and payment

Prices stated in offers, order confirmations and other contractual documents are expressed exclusive of VAT and other Luxembourg or foreign taxes, unless expressly stated otherwise.

Unless expressly agreed otherwise, prices are quoted inclusive of packaging and transport. Inspection fees, acceptance costs and other ancillary expenses are excluded unless expressly stated. Offers are valid for a maximum period of thirty (30) days. The Company reserves the right to charge administrative fees for any order below EUR 100.00.

Delivery times and service execution deadlines are indicative only and do not bind the Company. Invoices are payable within thirty (30) days of the invoice date. Partial delivery does not justify refusal of payment.

Personal data protection

The Company undertakes to process the Client’s personal data in accordance with applicable laws and regulations, in particular Regulation (EU) 2016/679 (GDPR). Personal data may include contact, identification and financial data and are processed for contractual performance, billing, customer relationship management, marketing, debt recovery and dispute management.

The Client has the right of access, rectification, erasure, objection and restriction of processing in accordance with the GDPR.